Last updated: March 4, 2024

EcoLeather Co. ("we," "us," or "our") is committed to protecting your privacy and complying with applicable data protection laws, including GDPR, CCPA, and Google's advertising policies. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account or make a purchase
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotions
• Leave reviews or feedback

This information may include: name, email address, phone number, billing address, shipping address, payment information, and preferences.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referral source and search terms
• Cookies and similar tracking technologies

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze site usage, and deliver targeted advertisements. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use collected information for the following purposes:

• Process and fulfill orders
• Provide customer service and support
• Send transactional communications (order confirmations, shipping updates)
• Send marketing communications (with explicit consent)
• Improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations
• Conduct analytics and research

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on:

• Contract performance: Processing necessary to fulfill our contract with you
• Legitimate interests: Improving our services, fraud prevention, and direct marketing
• Consent: Marketing communications and non-essential cookies
• Legal obligation: Compliance with applicable laws and regulations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing
• Shipping and fulfillment
• Email marketing
• Website hosting and analytics
• Customer support

4.2 Advertising Partners

We may share information with advertising partners, including Google Ads, for:

• Targeted advertising campaigns
• Conversion tracking and measurement
• Remarketing to website visitors
• Analytics and performance optimization

4.3 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Google Ads and Analytics Compliance

We use Google Ads and Google Analytics services, which may collect and process your data according to Google's privacy policies. This includes:

• Remarketing and audience targeting
• Conversion tracking and attribution
• Demographics and interests reporting
• Cross-device tracking capabilities

You can opt out of Google's use of cookies by visiting the Google Ads Settings page or by downloading the Google Analytics Opt-out Browser Add-on.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Account information is typically retained for 7 years after account closure, while marketing data may be retained for 3 years after your last interaction with us.

7. Your Rights and Choices

7.1 General Rights

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Request limitation of processing in certain circumstances

7.2 Marketing Communications

You can unsubscribe from marketing emails by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly at privacy@ecoleatherco.com
• Managing preferences in your account settings

7.3 California Privacy Rights (CCPA)

California residents have additional rights, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information to third parties.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and assessments
• Employee training on data protection
• Access controls and authentication measures

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by the European Commission.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us at:

13. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

14. Consent Withdrawal

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Last updated: March 4, 2024

These Terms and Conditions ("Terms") govern your use of the EcoLeather Co. website and services, and are designed to comply with Google Ads policies, Google Business policies, and applicable consumer protection laws. Please read these Terms carefully before using our services.

1. Acceptance of Terms

By accessing, browsing, or using our website, mobile application, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use our services.

These Terms constitute a legally binding agreement between you ("User," "Customer," or "you") and EcoLeather Co. ("Company," "we," "us," or "our").

2. Eligibility and Account Registration

2.1 Age Requirements

You must be at least 18 years old to use our services or make purchases. Users under 18 may use our services only with parental or guardian consent and supervision.

2.2 Account Information

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your account credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

2.3 Account Suspension

We reserve the right to suspend or terminate accounts for violations of these Terms, fraudulent activity, or misuse of our services.

3. Product Information and Availability

3.1 Product Descriptions

We strive to provide accurate product descriptions, specifications, and images. However:

• Product colors may vary due to monitor settings and lighting conditions
• Handcrafted items may have slight variations in appearance
• Dimensions and specifications are approximate
• We reserve the right to correct errors in product information

3.2 Pricing and Availability

All prices are displayed in US Dollars and are subject to change without notice. We reserve the right to:

• Modify product prices at any time
• Discontinue products without prior notice
• Limit quantities available for purchase
• Correct pricing errors, even after an order is placed

3.3 Product Availability

Product availability is subject to inventory levels and manufacturing capacity. We will notify you if ordered items become unavailable and provide options for substitution, backorder, or refund.

4. Ordering and Payment Process

4.1 Order Placement

When you place an order, you are making an offer to purchase products subject to these Terms. All orders are subject to acceptance and availability. We reserve the right to:

• Refuse or cancel any order for any reason
• Require additional verification before processing orders
• Limit order quantities per customer
• Cancel orders for products that are out of stock

4.2 Payment Terms

Payment is required at the time of order placement. We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express, Discover)
• PayPal and other approved digital payment services
• Bank transfers for wholesale orders

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method
• All payment information is accurate and current
• You will pay all charges incurred

4.3 Order Confirmation and Processing

Order confirmation does not guarantee product availability. We will send email confirmations for orders, shipments, and any changes to order status. Processing times vary by product and may be extended during peak seasons.

5. Shipping and Delivery

5.1 Shipping Methods and Times

We offer various shipping options with different delivery timeframes:

• Standard shipping: 5-7 business days
• Express shipping: 2-3 business days
• Overnight shipping: 1 business day
• International shipping: 7-21 business days (varies by destination)

5.2 Shipping Costs and Policies

Shipping costs are calculated based on order value, weight, dimensions, and destination. Additional charges may apply for:

• International orders (customs, duties, taxes)
• Remote or restricted delivery areas
• Special handling requirements

5.3 Delivery and Risk of Loss

Risk of loss and title pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers, weather, customs, or other factors beyond our control. Delivery to the address provided is considered completion of our delivery obligation.

6. Returns, Exchanges, and Refunds

6.1 Return Policy

We accept returns within 30 days of delivery for items that are:

• Unworn and in original condition
• In original packaging with all tags attached
• Free from damage, alterations, or excessive wear
• Not personalized or custom-made items

6.2 Return Process

To initiate a return:

1. Contact our customer service team
2. Receive return authorization and instructions
3. Package items securely with original packaging
4. Ship using provided return label or approved method

6.3 Refund Processing

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect returned items. Refund amounts include:

• Product cost (minus any applicable restocking fees)
• Original shipping charges (if item was defective)
• Return shipping costs are customer's responsibility unless item was defective

6.4 Exchanges

We offer exchanges for different sizes or colors subject to availability. Exchange shipping costs may apply unless the original item was defective or incorrectly shipped.

7. Product Warranties and Quality Assurance

7.1 Quality Commitment

We stand behind the quality of our handcrafted products. Our warranty covers:

• Manufacturing defects in materials and workmanship
• Structural failures under normal use
• Premature wear due to construction flaws

7.2 Warranty Limitations

Our warranty does not cover:

• Normal wear and tear from regular use
• Damage from misuse, abuse, or accidents
• Alterations or repairs by third parties
• Damage from exposure to extreme conditions
• Natural variations in leather characteristics

7.3 Warranty Claims

Warranty claims must be submitted within one year of purchase with proof of purchase and detailed description of the issue. We will repair, replace, or refund defective items at our discretion.

8. Intellectual Property Rights

8.1 Company Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, videos, software, and design elements, is our property or used under license. This content is protected by:

• Copyright laws
• Trademark protection
• Trade dress rights
• Other intellectual property laws

8.2 Permitted Use

You may use our website content for personal, non-commercial purposes only. Prohibited uses include:

• Commercial use without written permission
• Reproduction, distribution, or modification
• Creating derivative works
• Reverse engineering or data mining

8.3 User-Generated Content

By submitting reviews, comments, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, modify, and display such content for business purposes. You warrant that you own or have rights to submitted content.

9. User Conduct and Prohibited Activities

9.1 Acceptable Use

You agree to use our services lawfully and respectfully. You will not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Submit false or misleading information
• Engage in fraudulent activities
• Harass or abuse other users or our staff
• Attempt to gain unauthorized access to our systems

9.2 Prohibited Commercial Activities

You may not use our services to:

• Resell products without authorization
• Use automated systems for purchasing (bots, scrapers)
• Make bulk purchases for commercial resale
• Manipulate pricing or availability information

9.3 Content Moderation

We reserve the right to monitor, review, and remove user-generated content that violates these Terms or our community standards. We may also suspend or terminate accounts for policy violations.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to our data practices as described in our Privacy Policy, including data collection, processing, and sharing for legitimate business purposes.

11. Google Ads and Business Policy Compliance

11.1 Advertising Standards

Our advertising and marketing practices comply with Google Ads policies, including:

• Truthful and accurate product representations
• Clear and prominent disclosure of material terms
• Compliance with prohibited content policies
• Adherence to destination requirements and user safety

11.2 Business Practices

We maintain ethical business practices in accordance with Google Business policies:

• Transparent pricing with no hidden fees
• Clear return and refund policies
• Honest business representation and reviews
• Prompt customer service and dispute resolution

11.3 Policy Reporting

Any concerns about our advertising or business practices can be reported through our customer service channels. We investigate all reports and take corrective action when necessary.

12. Limitation of Liability and Disclaimers

12.1 Service Availability

We strive to maintain continuous service availability but cannot guarantee uninterrupted access. Our services may be temporarily unavailable due to:

• Scheduled maintenance
• Technical difficulties
• Force majeure events
• Third-party service disruptions

12.2 Limitation of Liability

To the maximum extent permitted by law, EcoLeather Co. shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Service interruptions or delays

Our total liability for any claim shall not exceed the amount paid for the specific product or service giving rise to the claim.

12.3 Legal Compliance

These limitations do not apply to liability that cannot be excluded by law, including liability for death, personal injury, fraud, or gross negligence.

13. Indemnification

You agree to indemnify and hold harmless EcoLeather Co., its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these Terms, or infringement of any rights of third parties.

14. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemic-related restrictions, labor disputes, supplier issues, or other force majeure events.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by the laws of the State of Oregon, United States, without regard to conflict of law principles.

15.2 Dispute Resolution Process

In the event of a dispute, the parties agree to follow this resolution process:

1. Direct Communication: Contact customer service for informal resolution
2. Mediation: If direct communication fails, pursue mediation through a neutral third party
3. Arbitration: Binding arbitration as a final resort for disputes over $1,000

15.3 Class Action Waiver

You agree that disputes will be resolved individually and waive any right to participate in class action lawsuits or class-wide arbitration.

16. Modifications and Updates

16.1 Terms Updates

We reserve the right to modify these Terms at any time to reflect:

• Changes in our business practices
• Legal and regulatory requirements
• Industry standards and best practices
• New features or services

16.2 Notification Process

Material changes will be communicated through:

• Email notification to registered users
• Website banner or pop-up notices
• Updated "Last modified" date on this page

16.3 Acceptance of Changes

Continued use of our services after changes constitutes acceptance of updated Terms. If you disagree with changes, you must discontinue use of our services.

17. Severability and Entire Agreement

17.1 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be replaced with enforceable terms that most closely reflect the original intent.

17.2 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and EcoLeather Co. regarding use of our services.

18. Contact Information

For questions about these Terms or to report violations, please contact us:

19. Additional Consumer Rights

These Terms do not limit your rights as a consumer under applicable law. In jurisdictions with mandatory consumer protection laws, you retain all rights that cannot be waived by agreement, including:

• Rights under consumer protection statutes
• Warranty rights that cannot be disclaimed
• Rights to seek damages under applicable law
• Rights to regulatory complaint processes

20. Acknowledgment and Agreement

By clicking "I agree," creating an account, making a purchase, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You represent that you have the legal capacity to enter into this agreement and that your use of our services complies with all applicable laws.

Last updated: March 4, 2024

This disclaimer is designed to comply with Google Ads policies, Google Business policies, and applicable consumer protection laws. By using our website and services, you acknowledge and agree to the terms outlined below.

1. General Website Disclaimer

The information on this website is provided for general informational purposes only. While we strive to keep the information up-to-date and accurate, we make no representations or warranties of any kind, express or implied, about:

• The completeness, accuracy, reliability, suitability, or availability of the website or information
• Products, services, or related graphics contained on the website
• The uninterrupted or error-free operation of the website
• The security of data transmission over the internet

Any reliance you place on such information is strictly at your own risk. We will not be liable for any loss or damage arising from your use of this website.

2. Product Information and Variations

2.1 Handcrafted Nature

All our products are handcrafted using traditional techniques and natural materials. Due to the handmade nature and natural characteristics of vegetable-tanned leather:

• Slight variations in color, texture, grain, and appearance are normal and expected
• Natural markings, scars, and imperfections in leather are characteristics of genuine leather
• Product dimensions may vary slightly from specifications
• Colors may appear different on various devices and under different lighting conditions

2.2 Product Availability and Pricing

We reserve the right to:

• Discontinue products without prior notice
• Modify product specifications, pricing, and availability
• Correct pricing errors on our website
• Limit quantities available for purchase

3. Environmental and Sustainability Claims

3.1 Eco-Friendly Practices

While we are committed to sustainable and eco-friendly practices, including vegetable tanning and responsible sourcing:

• Environmental impact may vary based on individual use patterns, care, and disposal methods
• Sustainability claims are based on our current manufacturing processes and may be updated
• We encourage proper care and disposal to maximize environmental benefits
• Third-party certifications, where applicable, are subject to the certifying body's standards

3.2 Material Claims Verification

Our material sourcing and environmental claims are based on supplier representations and our internal processes. We conduct regular audits but cannot guarantee 100% traceability of all materials in the supply chain.

4. Performance and Durability Expectations

Product performance and durability depend on various factors:

• Proper Care: Following recommended care instructions is essential for longevity
• Usage Conditions: Extreme weather, excessive moisture, or inappropriate use may affect performance
• Individual Factors: Foot shape, gait, and activity level influence wear patterns
• Natural Aging: Vegetable-tanned leather will naturally patina and change over time

5. Limitation of Liability and Warranties

5.1 Legal Compliance

This disclaimer does not limit or exclude our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Defective products under applicable consumer protection laws
• Any other liability that cannot be excluded by law

5.2 Warranty Limitations

Subject to applicable law, we provide products "as is" and disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. Our warranty policy, available separately, outlines specific coverage and limitations.

6. Third-Party Services and Links

6.1 External Websites

Our website may contain links to third-party websites or services. We:

• Do not endorse or approve the content of linked sites
• Are not responsible for their privacy policies or practices
• Cannot guarantee the accuracy or safety of external content
• Recommend reviewing third-party terms and conditions before use

6.2 Payment Processing and Shipping

We use third-party services for payment processing and shipping. These services are governed by their own terms and conditions, and we cannot be held liable for issues arising from their services, including but not limited to payment processing delays, shipping delays, or data security breaches.

7. Google Advertising and Business Policy Compliance

7.1 Advertising Standards

Our advertising and marketing materials comply with Google Ads policies, including:

• Truthful and accurate product representations
• No misleading claims about product benefits or characteristics
• Compliance with prohibited content policies
• Adherence to destination requirements and user safety standards

7.2 Business Practices

We maintain ethical business practices in accordance with Google Business policies, including transparent pricing, clear return policies, and honest business representation. Any concerns about our advertising or business practices can be reported through our contact information.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is our property or used with permission. Unauthorized use, reproduction, or distribution is prohibited and may result in legal action. Product names and trademarks are owned by their respective owners.

9. Health and Safety Information

Our products are designed for normal footwear use. However:

• Individuals with foot conditions should consult healthcare professionals before purchase
• New shoes may require a break-in period
• Leather products may cause allergic reactions in sensitive individuals
• Proper fit is essential for comfort and foot health

10. Force Majeure and Business Interruption

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemic-related restrictions, supplier issues, or other force majeure events.

11. Governing Law and Dispute Resolution

This disclaimer and any disputes arising from it shall be governed by the laws of Oregon, United States, without regard to conflict of law principles. Any disputes will be resolved through:

• Good faith negotiation as the first step
• Mediation if negotiation fails
• Binding arbitration or appropriate court jurisdiction as a last resort

12. Updates and Modifications

We reserve the right to update this disclaimer at any time to reflect changes in our business practices, legal requirements, or industry standards. Material changes will be communicated through appropriate channels, and continued use of our services constitutes acceptance of the updated terms.

13. Consumer Rights

This disclaimer does not affect your statutory rights as a consumer under applicable local laws. In jurisdictions where certain warranty disclaimers are not permitted, our liability will be limited to the maximum extent permitted by law. For specific information about your consumer rights, please consult local consumer protection agencies.

14. Contact Information for Concerns

If you have any questions about this disclaimer or concerns about our business practices, please contact us:

15. Acknowledgment and Agreement

By using our website, purchasing our products, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by this disclaimer. If you do not agree with any part of this disclaimer, please discontinue use of our website and services.